{"id":1876,"date":"2026-10-28T10:42:36","date_gmt":"2026-10-28T02:42:36","guid":{"rendered":"https:\/\/globalgenius.com.my\/?page_id=1876"},"modified":"2026-11-05T23:45:48","modified_gmt":"2026-11-05T15:45:48","slug":"latihan-perkhidmatan-pelanggan-untuk-mphs","status":"publish","type":"page","link":"https:\/\/globalgenius.com.my\/en\/latihan-perkhidmatan-pelanggan-untuk-mphs\/","title":{"rendered":"Customer Service Training for MPHS"},"content":{"rendered":"

This customer service training record covers two MPHS programmes held in 2024 and 2025.<\/p>\n\n\n

Majlis Perbandaran Hulu Selangor (MPHS) organised the Application of Psychology in Customer Service course for officers who work directly with customers. MPHS public records describe courses held in 2024 and 2025 with consultants from Global Genius Consultant.<\/p>\n\n\n

Customer service training focus<\/h2>\n\n\n

The course aimed to strengthen the motivation and competence of customer-facing officers. Topics included psychological challenges at work, emotions and stress, changes in attitude, and positive work values and ethics.<\/p>\n\n\n

Delivery<\/h2>\n\n\n

According to the MPHS bulletin, the session held on 11\u201312 July 2024 in Selayang was attended by 21 Assistant Administrative Officers. Ahmad Fadzli Yusof and Mohamad Solhi Mohd Sharif were listed as trainer and co-trainer. MPHS also reported a session in August 2025 facilitated by Mohamad Solhi.<\/p>\n\n\n

What the Records Show<\/h2>\n\n\n

The public records describe the purpose and content of the training; they do not provide measurements of performance changes after the course. This summary does not assume outcomes that were not reported.<\/p>\n\n\n

Sources: MPHS Bulletin 2024<\/a> and MPHS report 2025<\/a>.<\/p>\n\n\n

Explore in-house customer service training<\/a> or discuss your organisation\u2019s needs<\/a>.<\/p>\n\n\n\n

See also: training consultant development at ILIM<\/a>.<\/p>\n\n\n

A guide to choosing modules for your organisation<\/h2>\n\n\n

Watch the module selection guide on the Training Programmes page before sending your enquiry to GGC.<\/p>\n\n\n

\"Panduan<\/a>
Open Training Programmes to view the guide and available modules.<\/figcaption><\/figure>\n\n\n

Reading this record as a training organiser<\/h3>

This record helps organisers see an example of customer service training in an organisational context. Use information about participants and programme focus as a starting point, then distinguish your own organisation\u2019s needs. A previous programme may not be suitable to copy in full because staff roles, service processes and customer situations can differ.<\/p>

Before planning a new programme, list the interactions your team handles regularly. Do participants serve at a counter, answer calls or manage follow-up? Identify observable problems such as unclear messages or repeated complaint referrals. Specific information is more useful for choosing a module than assuming all service issues need the same training.<\/p>

The official reports above support the implementation record rather than a current programme offer. To choose new training, review the module page and discuss the focus with GGC. Duration, activities and the target group need to be agreed for your organisational context. The guide below explains module selection and is not footage of the MPHS programme.<\/p>

Details to confirm with GGC<\/h3>

Before choosing a programme, share the target group, participant numbers, departmental functions and preferred language. Explain the work situation you want to improve and what your team has already tried. This helps the discussion about focus, duration, format and activities. These details need to be agreed with GGC according to organisational needs and participant experience.<\/p>

Use brief, anonymised examples for the initial discussion. Describe the roles involved, the challenge and what organisers want participants to practise. Avoid sending customer names, confidential organisational information or employees\u2019 personal details through the enquiry form. Examples do not need to be long; clear context is more helpful than a list of problems without priorities.<\/p>

Choosing a module and planning follow-up<\/h3>

You can choose up to three modules on the Training Programmes page to discuss with GGC. After a session, organisers can agree one work action, who is responsible and a review date using internal processes. Follow-up helps connect learning with real work situations. Performance changes still depend on implementation, organisational support and the team\u2019s context.<\/p>

During the initial discussion, distinguish essential topics from optional ones. If time is limited, agree priorities first and discuss room for practice and feedback. An agreed scope helps organisers prepare participants and assess the suitability of a proposed programme before making a decision.<\/p>

When discussing customer service training, identify the team\u2019s most important current priority. Share what already works well so the discussion does not focus only on problems. Use this information to assess the proposal\u2019s suitability and prepare participants with a clear learning purpose before the programme.<\/p>","protected":false},"excerpt":{"rendered":"

Rekod latihan perkhidmatan pelanggan ini merangkumi dua program MPHS pada 2024 dan 2025. Majlis Perbandaran Hulu Selangor (MPHS) menganjurkan Kursus Aplikasi Psikologi Dalam Perkhidmatan Pelanggan untuk pegawai yang berurusan secara langsung dengan pelanggan. Rekod awam MPHS menerangkan pelaksanaan kursus pada tahun 2024 dan 2025 bersama perunding Global Genius Consultant. Fokus latihan perkhidmatan pelanggan Kursus ini […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1876","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/pages\/1876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/comments?post=1876"}],"version-history":[{"count":5,"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/pages\/1876\/revisions"}],"predecessor-version":[{"id":2073,"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/pages\/1876\/revisions\/2073"}],"wp:attachment":[{"href":"https:\/\/globalgenius.com.my\/en\/wp-json\/wp\/v2\/media?parent=1876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}