This customer service training record covers two MPHS programmes held in 2024 and 2025.
Majlis Perbandaran Hulu Selangor (MPHS) organised the Application of Psychology in Customer Service course for officers who work directly with customers. MPHS public records describe courses held in 2024 and 2025 with consultants from Global Genius Consultant.
Customer service training focus
The course aimed to strengthen the motivation and competence of customer-facing officers. Topics included psychological challenges at work, emotions and stress, changes in attitude, and positive work values and ethics.
Delivery
According to the MPHS bulletin, the session held on 11–12 July 2024 in Selayang was attended by 21 Assistant Administrative Officers. Ahmad Fadzli Yusof and Mohamad Solhi Mohd Sharif were listed as trainer and co-trainer. MPHS also reported a session in August 2025 facilitated by Mohamad Solhi.
What the Records Show
The public records describe the purpose and content of the training; they do not provide measurements of performance changes after the course. This summary does not assume outcomes that were not reported.
Sources: MPHS Bulletin 2024 and MPHS report 2025.
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A guide to choosing modules for your organisation
Watch the module selection guide on the Training Programmes page before sending your enquiry to GGC.
Reading this record as a training organiser
This record helps organisers see an example of customer service training in an organisational context. Use information about participants and programme focus as a starting point, then distinguish your own organisation’s needs. A previous programme may not be suitable to copy in full because staff roles, service processes and customer situations can differ.
Before planning a new programme, list the interactions your team handles regularly. Do participants serve at a counter, answer calls or manage follow-up? Identify observable problems such as unclear messages or repeated complaint referrals. Specific information is more useful for choosing a module than assuming all service issues need the same training.
The official reports above support the implementation record rather than a current programme offer. To choose new training, review the module page and discuss the focus with GGC. Duration, activities and the target group need to be agreed for your organisational context. The guide below explains module selection and is not footage of the MPHS programme.
Details to confirm with GGC
Before choosing a programme, share the target group, participant numbers, departmental functions and preferred language. Explain the work situation you want to improve and what your team has already tried. This helps the discussion about focus, duration, format and activities. These details need to be agreed with GGC according to organisational needs and participant experience.
Use brief, anonymised examples for the initial discussion. Describe the roles involved, the challenge and what organisers want participants to practise. Avoid sending customer names, confidential organisational information or employees’ personal details through the enquiry form. Examples do not need to be long; clear context is more helpful than a list of problems without priorities.
Choosing a module and planning follow-up
You can choose up to three modules on the Training Programmes page to discuss with GGC. After a session, organisers can agree one work action, who is responsible and a review date using internal processes. Follow-up helps connect learning with real work situations. Performance changes still depend on implementation, organisational support and the team’s context.
During the initial discussion, distinguish essential topics from optional ones. If time is limited, agree priorities first and discuss room for practice and feedback. An agreed scope helps organisers prepare participants and assess the suitability of a proposed programme before making a decision.
When discussing customer service training, identify the team’s most important current priority. Share what already works well so the discussion does not focus only on problems. Use this information to assess the proposal’s suitability and prepare participants with a clear learning purpose before the programme.