Human resource training for government agencies, corporations and SMEs. Choose modules that help your team become more confident, skilled and effective.
TRAINING PROGRAMMES
Choose a category to explore our training programmes.
You can select up to 3 modules. Click “Select Module”, then complete your details and send us your choices.
Leadership & Coaching
Support team performance through coaching, constructive feedback and clear, consistent supervision.
Leadership & Coaching
Explore fresh ideas, examine root causes and structure possible solutions to make more focused decisions at work.
Communication & Teamwork
Communicate clearly, listen attentively and build understanding when working with colleagues and customers.
Communication & Teamwork
Structure your presentation, strengthen your delivery and handle questions so your message is easier for audiences to understand.
Customer Service
Deliver professional service, understand customer needs and handle complaints with empathy and clear follow-up actions.
Sales & Negotiation
Understand prospects’ needs, explain your offer’s value and address objections through ethical sales communication.
Sales & Negotiation
Prepare for negotiations, understand both parties’ interests and work towards clear, practical agreements.
Mindset & Wellbeing
Develop a proactive attitude, assess challenges realistically and focus on what you can influence.
Mindset & Wellbeing
Recognise emotions, develop empathy and let values and integrity guide your relationships and workplace decisions.
Mindset & Wellbeing
Identify sources of stress, prioritise your work and address differences through calmer discussions.
Leadership & Coaching
Support team performance through coaching, constructive feedback and clear, consistent supervision.
Leadership & Coaching
Explore fresh ideas, examine root causes and structure possible solutions to make more focused decisions at work.
Communication & Teamwork
Communicate clearly, listen attentively and build understanding when working with colleagues and customers.
Communication & Teamwork
Structure your presentation, strengthen your delivery and handle questions so your message is easier for audiences to understand.
Customer Service
Deliver professional service, understand customer needs and handle complaints with empathy and clear follow-up actions.
Sales & Negotiation
Understand prospects’ needs, explain your offer’s value and address objections through ethical sales communication.
Sales & Negotiation
Prepare for negotiations, understand both parties’ interests and work towards clear, practical agreements.
Mindset & Wellbeing
Develop a proactive attitude, assess challenges realistically and focus on what you can influence.
Mindset & Wellbeing
Recognise emotions, develop empathy and let values and integrity guide your relationships and workplace decisions.
Mindset & Wellbeing
Identify sources of stress, prioritise your work and address differences through calmer discussions.
You can select up to 3 modules. Review your choices below, then complete your details and send them to the GGC team.
Your selected modules and details will be emailed to the Global Genius administrator.
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You have not selected any modules yet. You can enter your details first, then select up to 3 modules before submitting.
You can add, change or remove modules without losing the details you have entered.
Plan Your Training
Tell us what your organisation needs. The GGC team will help match suitable modules, trainers and delivery arrangements.
What challenges would you like to address?
Who will attend, and how large is the group?
When are you planning the training?
What location, language and delivery format do you need?
Share your organisation’s challenges and needs
to start planning your training.
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Select between 1 and 3 modules.
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Leadership & Coaching
For supervisors, team leaders and managers supporting team members’ performance and development.
Develop a supervisory approach that helps team members understand expectations, overcome challenges and take ownership of their work. This module focuses on coaching conversations and constructive feedback in everyday workplace situations.
Supervisor–team member role-plays, feedback exercises and action planning based on participants’ workplace situations.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Leadership & Coaching
For managers, team leaders, officers and workgroups involved in problem-solving and process improvement.
Train your team to explore challenges from different perspectives before choosing a solution. This module combines creative thinking with structured idea evaluation to make improvement proposals more relevant to organisational needs.
Group idea-generation challenges, workplace case analysis and presentations of improvement proposals that teams can test.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Communication & Teamwork
For employees, team leaders, liaison officers and staff who interact frequently with others.
Reduce misunderstandings through clearer communication that considers the receiver’s perspective. This module provides opportunities to practise listening, asking questions and expressing views professionally in workplace relationships.
Paired listening exercises, workplace instruction simulations and case discussions on misunderstandings involving colleagues or customers.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Communication & Teamwork
For officers, executives, supervisors and leaders who present ideas, deliver briefings or speak to groups.
Prepare presentations with a clear purpose and an easy-to-follow structure. This module focuses on preparation, delivery and audience interaction, helping participants practise speaking with greater organisation and confidence.
Short participant presentations, opening exercises and feedback sessions to identify opportunities for improvement.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Customer Service
For counter staff, frontliners, call-centre staff, service officers and supervisors managing customer experiences.
Make every customer interaction more organised through a helpful attitude, clear communication and ownership of follow-up actions. This module explores the customer experience from the first enquiry to issue resolution, including complaints.
Counter or telephone interaction simulations, complaint-response exercises and customer journey mapping based on organisational situations.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Sales & Negotiation
For sales, marketing and business development teams, and entrepreneurs engaging with prospects and customers.
Build sales conversations around an understanding of customer needs. This module focuses on building rapport, explaining the value of an offer and structuring follow-up without pressure or unfounded promises.
Prospect conversation simulations, exercises in explaining offer value and preparing responses to common objections received by the team.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Sales & Negotiation
For managers, procurement officers, sales teams and staff negotiating with customers, suppliers or internal stakeholders.
Approach negotiations with clearer goals and preparation. This module encourages participants to understand stakeholders’ interests, explore options and manage differences professionally before finalising an agreement.
Two-party negotiation simulations, exercises in identifying shared interests and preparing agreement summaries from the cases discussed.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Mindset & Wellbeing
For employees and team leaders who want to develop a more constructive approach to challenges and change.
Develop constructive thinking without denying real challenges. This module helps participants examine how they interpret situations, distinguish what they can influence and choose everyday actions that support work goals.
Reflection on workplace situations, exercises in reframing challenges and preparing personal action plans to discuss with the team.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Mindset & Wellbeing
For employees, supervisors and leaders seeking stronger self-awareness, workplace relationships and professional values.
Connect emotional awareness with values and a sense of purpose in fulfilling responsibilities. This module focuses on understanding personal reactions, considering others’ perspectives and choosing responses aligned with values and integrity.
Values reflection, workplace dilemma discussions and empathetic-response simulations. Examples and values emphasis can be adapted to participants’ contexts.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Mindset & Wellbeing
For employees, supervisors and team leaders facing work demands, change or differences of opinion within their teams.
Develop more structured working and communication habits when facing stress and disagreements. This module focuses on recognising stress triggers, managing priorities and discussing differences before they escalate.
Mapping stressful workplace situations, prioritisation exercises and conflict-conversation simulations based on relevant examples.
The focus, activities, duration, language and delivery format will be agreed with GGC based on your organisation’s needs, participants’ experience and programme goals.
Select up to 3 modules. Review this list before requesting a consultation for your organisation.
0 / 3 modules selected
No modules selected yet. Please select at least 1 module from the catalogue before proceeding to the module selection form.
